CaterFlow – Privatlivspolitik

Privacy Policy for Caterflow

Sidst opdateret: 11-10-2024

Introduction

This Privacy Policy explains how Caterflow ApS (“we,” “us,” “our”) collects, uses, discloses, and protects your information when you use our white-label application. Our app is designed for catering companies to manage their business, including customers, orders, logistics, and menus.

By using this app, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

a. Business Information

We collect business-related information from the catering companies using the app, including:

  • Business name
  • Danish CVR number (or other international business identification numbers)
  • Address
  • Phone number
  • Email address

b. Customer and Employee Information

For each business’s customers, we collect:

  • Customer names
  • Complaints and communication details as logged by the catering company

For employees of the businesses purchasing from the catering company, we may collect:

  • Username
  • Email address
  • Private phone number
  • Company of employment
  • Voluntary information on allergens for product safety purposes

c. Allergy Information

Customers and employees can voluntarily provide allergy information to ensure they are notified if a selected product contains allergens. This information is not mandatory and can be updated or removed at any time.

How We Use Your Information

We use the collected information to:

  • Facilitate the catering company’s management of their business, customers, and logistics
  • Ensure proper delivery of food and services
  • Provide personalized service, including product warnings based on allergen information
  • Improve the performance of the app and resolve any technical issues

How We Share Your Information

We do not sell or share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share information with third-party service providers to assist us in operating the app or to facilitate our services.
  • Legal Compliance: We may disclose information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, safety, or property.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Specific retention periods depend on the nature of the data and the purpose for which it is processed. For example, allergen data will be stored only as long as the user consents to its storage.

User Rights under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of Access: You may request access to the personal data we hold about you.
  • Right to Rectification: You can correct any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
  • Right to Object: You may object to the processing of your data in certain circumstances.
  • Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

Our app is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and app. Please review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Caterflow ApS

Torvegade 1, 2.2 
5000, Odense C
email: kontakt@caterflow.dk